Upcoming SIR Webinars

SIR Webinar:  Research Resolutions

January 8, 2020
11:00am-12:00pm Central, 12:00-1:00pm Eastern, 9:00-10:00am Pacific

This past summer the SIR Research Committee and Zeldis Research Associates conducted a primary research study to explore and understand the research and insights function at insurance carriers and identify practice trends within the industry including organization, key roles and skills, tools, demonstrating ROI, etc. Please join us as we share what we learned about the structure of the research function, how roles are organized and integrated (or not) within the carrier, how success is defined and measured, what are pressing issues impacting the research function, and what tools and technology are being used.

Presenters:
Brian Kiley, Research and Insights Supervisor, West Bend Mutual Insurance
Patrice Nolan, Vice President, Competiscan
Amy Rey, Executive Vice President, Zeldis

Brian Kiley is the research and insights supervisor for West Bend Mutual Insurance. He is responsible for primary research, secondary research, competitive intelligence, and strategic intelligence gathering. His team collaborates with internal business partners to bring insights and precision to decision making. Brian joined West Bend as a marketing intern in 2005 and has since served in several positions within the Marketing Department.  He earned a bachelor’s degree in Marketing from the University of Wisconsin-Milwaukee. He has earned his PRC through the University of Georgia.

Patrice Nolan has more than 35 years of insurance industry experience as a researcher and consultant. Prior to joining Competiscan she worked at CNA Insurance and Marsh, Berry & Company, Inc., one of the nation's preeminent providers of financial, operational and sales management consulting to independent insurance agencies. Her background as a strategic, innovative research leader includes strategic business planning, customer experience management, customer journey mapping, carrier/agency relationship management, product development and brand research. 

Amy Rey is a seasoned market research professional with more than 20 years of experience. As a member of Zeldis Research’s senior management team, she is involved with making the day-to-day decisions affecting the overall management and direction of the company. Amy remains very active in research, managing dozens of qualitative and quantitative studies each year. While her work touches a number of different industries and topics, Amy’s primary focus lies with insurance and financial services.

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Past SIR Webinars

Determining the Value of the Research Function

November 12, 2019

How often are you asked to show the value of what you do? It seems like CI teams are always under scrutiny to show how they contribute value to the organization. Many argue that it is impossible to show the value of CI. I don’t agree. Through a simple yet highly effective, practical framework that is adaptable for use with CI and MR teams, you will learn that not only can you show the ROI of CI, but that by doing so you will gain more visibility and resources to ensure that CI becomes an integral part of the organization’s culture. If you don’t show the value of what you and your team deliver, who will?!

The session will:

  • Describe the essence and importance of CI ROI
  • Learn the four core elements necessary to demonstrate CI’s value
  • Help illustrate CI’s contribution to senior management
  • Discover specific ways to create and cultivate an internal CI Culture of Excellence
  • Establish an action plan to implement the ROCI® framework


Presenter:
David Kalinowki, President, Proactive Worldwide, Inc.


David Kalinowski, as President and Co-founder of Proactive Worldwide, Inc., leads the organization in developing and implementing the strategies and tactics that are critical to delivering world-class decision support research, training, and consulting services.

A 29-year veteran in the Competitive Intelligence (CI) field, David is known for his skills in helping clients recognize and transcend their business and competitive challenges. He has directed over 1,500 global research and consulting engagements for over 75 of the Fortune 500 companies to help them gain and maintain a competitive edge.

David is a recognized CI expert whose experience includes overseeing projects in benchmarking, market entry and defense, strategic early warning, CI effectiveness, competitive strategies, operations, marketing, pricing, R&D, sales and counter-intelligence. He regularly assists numerous advisory and executive boards in highly sensitive competitive intelligence strategy development, and regularly facilitates war game planning initiatives for brand and executive leadership teams.

Aside from earning the prestigious Catalyst Award in 2005 from the SCIP, David was the first recipient of SCIP’s new Distinguished Member – Solution Provider award in 2015. He has been a dynamic, energetic speaker at various industry conferences, including speaking at SIR’s Spring Summits and Annual Conferences since 2012, and he educates the industry on CI as part of his course on the “Fundamentals of CI”, which is part of SCIP University’s certification program.

His book, New Directions: A Competitive Intelligence Tale, which he co-authored with his business partner Gary Maag, was published in 2011...and the sequel is in development.


SIR Webinar: On the Path to Autonomy

October 3, 2019

Autonomous mobility represents successful developments in a number of areas, not only complex technologies themselves but also important external factors including regulations and consumer acceptance. The presenter will share the IHS Markit perspective on the pace of development in autonomous driving technologies and regulations, as well as exploring consumer interest and new business models that will be integral to successful deployment and adoption. 

Presenter:
Jeremy Carlson, Principal Analyst and Manager, IHS Markit

Jeremy Carlson is a Principal Analyst and Manager with IHS Markit in the areas of autonomous driving, mobility and automotive technology. Mr. Carlson’s primary areas of focus include automated and autonomous driving and new mobility, rooted in 10 years of research and analysis in advanced driver assist systems, technologies and sensors. Complementary research includes technical topics, regulation and legislation, and the democratization of new technologies in and across industries.

SIR Webinar: Infographics: A Journey into the Screen

September 10, 2019

Greetings again from the internet. Over the past 5 years I have devoted my life to tracking down the elusive communication tool known as the ‘infographic’. I’ve traversed through the digital jungles, across a sea of cubicles, and deep into the labyrinth of meeting rooms to bring with you a treasure trove of insights. 
In this webinar, I’ll share my secrets for identifying infographics in the wild and teach you how to cut through the layers of overwritten prose to deliver compelling visuals. Yes, you too can learn the secrets of the mysterious ‘infographic’ and use them to ward off bad communication deliverables in your own adventures. 

Presenter:
Ed Cimoch, State Farm

Ed Cimoch is a presentation designer for executive audiences at State Farm. Coming to State Farm with an MFA in Painting and holding previous roles as a researcher and product manager, he offers a unique perspective on effective storytelling and visualization. Preaching directness and simplicity, Ed regularly hosts a ‘Help Desk’ to share effective strategies with his peers.

SIR Webinar: Consumerization of Healthcare
August 13, 2019


The consumerization of health care—the evolving way we’ll be cared for and how we obtain care from providers—is front and center in the news.  Zeldis Research, with our field partner Schlesinger Group, conducted qualitative research with consumers and physicians to understand how they are adapting to new technology (e.g., wearables, consumer DNA tests, medical ridesharing, remote health monitoring devices, and telemedicine) and other changes in health care.  

  • Are primary care physicians ready to talk with patients about wearables or about consumer DNA tests?  Are they ready to help patients with medical ridesharing for appointments?  
  • Are patients ready to talk with PCPs about their wearable data?  Are patients excited about patient portals or telemedicine?  How important are price transparency initiatives?

These are some of the questions we will address with key insights from our qualitative research and relevant industry literature.

Presenter:
Jeff Mann, Senior Research Director, Zeldis Research

Jeff is a Senior Research Director at Zeldis Research.  He is an industry veteran of more than 20 years of senior positions on the supplier side in the pharmaceutical, insurance and healthcare industries. In addition to his pharma market research experience, he has deep experience working with medical supply firms and their customers in health systems and long-term care settings, as well as with insurers in group and individual health, life and disability lines.

Jeff joined Zeldis Research following 15 years at MSP Analytics, and previously, at Response Analysis (now GfK) and LOMA (now LL Global).

SIR Webinar: A Study of MarTech Through the Eyes of Senior Leaders
July 24, 2019


Acxiom Insurance is pleased to share with you their new Insurance Study:  Marketing Transformation for Insurance- A Study of MarTech Through the Eyes of Senior Leaders.  They recently contracted and partnered with Source Media and its brand Digital Insurance to conduct research on their behalf.  Research was both quantitative and qualitative about martech/adtech needs and issues facing P&C, Life, and Multi-line insurance carriers.  They focused on targeting respondents that were Director level or higher in order to gain relevant insights into understanding carriers’ strategies and challenges in maximizing the value of their Martech investments, influenced by increased volumes of prospect and customer data from various channels.  In the study, they will do a deep-dive on the following topics:

  • Current and planned marketing technology strategy and investments 
  • Overall effectiveness and value created from current martech investments – including specific effectiveness of: 
    • Measuring attribution
    • Obtaining actionable insights from data and analytics
    • Getting a full 360 view of on-line and off-line customers
    • Real-time personalization, etc.
  • Pain points and challenges with Martech (e.g., data privacy/GDPR, data quality/accuracy, ROI, disparate data/data silos, campaign measurement and attribution, other)
  • Understanding key drivers for Martech investments
  • High-level business goals and future outlook about customer demands and expectations
  • Technology integration challenges and future plans
  • Understanding data unification needs (enhancement, targeting, personalization, measurement, analysis, identity resolutions, connecting on-line and off-line, etc.)
  • Adoption, Interest and perceived barriers of adopting a data unification solution 
  • Top Marketing initiatives over the next 18 months

Presenter:
Karen Imbrogno, Principal Insurance Industry Analyst for P&C and Life, Acxiom

At Acxiom, Karen assists carriers in building strategies to meet the changing market needs of their prospects and customers. This requires a continuous and deep understanding of the insurance space as well as making sure Acxiom has solution sets to meet the changing market needs. Karen works with insurance customers to identify, prioritize, and build business cases. She positions Acxiom as a thought leader in the insurance space.

Karen has over 30 years of P & C and Life Insurance experience ranging from customer service, pricing, rate-making, research and comparative rating to building out successful multi-channel marketing strategies. Over the course of her career, Karen has worked with 9 of the top 10 P&C carriers and 12 of the top 15 Life Insurance carriers, plus many mid-tier carriers. Karen has deep expertise in building programs to drive revenue from lead-gen, funnel, growth, remarketing, and win-back traffic from high value customers. She has thorough knowledge of the insurance customer lifecycle and is an expert in email marketing best practices. In addition, she works closely tracking all the major insurance providers and InsurTech startups to understand where there are defined opportunities for improvement.

An accomplished speaker, Karen has presented at DMA, Marketing Sherpa, SIR, AIR, JCG, LIMRA, DigIn, Pivotal Veracity and others.   In addition, she has served three years as the Conference Chair of this Society of Insurance Research event.  She holds an MBA from Cleveland State University; a BBA from Kent State University (Marketing/Statistics Concentration); and the Marketing Experiments Email Certification.


SIR Webinar: State of Mobile in Insurance
June 19, 2019

Join SIR for a special webinar from a team of expert industry analysts from Corporate Insight as they review the State of Mobile in Insurance.

  • Overview of the state of mobile applications in the P&C, Life and Health insurance verticals
  • Compare and contrast the degree to which firms are innovating in each vertical and highlighting best practices for select customer journeys
  • Analysis of how mobile technology is  influencing behavior, with potential examples touching on claims, wellness, smart homes, etc.
  • Opportunities and implications for insurance carriers in the mobile space

Presenters:
Jose Santana, Senior Analyst, Healthcare Monitor, Corporate Insight

Justin Suter, Analyst, P&C Insurance Monitor, Corporate Insight

Patrick Flood, Corporate Insight


SIR Webinar: Understanding Your Competitive Environment
May 15, 2019

Insurance carriers have consistently relied upon data and research analytics to market, underwrite and manage profitable portfolios. However, as new products, channels, and technologies develop and emerge, leveraging marketing data intelligence to better understand the competitive environment is even more critical. 

In this session we will show how we use marketing intelligence to identify marketing approaches, monitor industry trends, and illustrate the consumer and customer journey.

Presenters:

Patrice Nolan, Vice President Research Services, Competiscan

Patrice manages Competiscan’s research team and is responsible for timely, consistent flow of thought-leading insights across multiple industry sectors, including Insurance, Financial Services and emerging industries in the United States and Canada. Patrice has more than 35 years of insurance industry experience as a researcher and consultant.

Joe Radtke, Vice President, Competiscan
For over 15 years, Joe Radtke has partnered with leading insurance and financial services companies to further their competitive and market intelligence capabilities to drive results. Since 2015, Joe Radtke has served as Vice President at Competiscan, a leading Chicago-based market intelligence provider.


SIR Webinar: Can You See My Screen? How 20 Minutes of Design Can Improve Your Communications
April 30, 2019

Greetings from the internet! On April 30th, Ed Cimoch of State Farm will be coming live to your workspace (via the internet) to help you improve your data visualization skills. Tune in for a real-time deck ‘clean up’ session including some conversation on design intent and demonstration of some easy to adopt PowerPoint skills (which can be replicated for most Windows tools). This webinar is guaranteed to help you make sure your next deck is ‘clean and simple’ while really making it ‘pop’.

Presenter:
Ed Cimoch, State Farm

Ed Cimoch is a presentation designer for executive audiences at State Farm. Coming to State Farm with an MFA in Painting and holding previous roles as a researcher and product manager, he offers a unique perspective on effective storytelling and visualization. Preaching directness and simplicity, Ed regularly hosts a ‘Help Desk’ to share effective strategies with his peers.


SIR Webinar: Introduction To Plug and Play 
March 27, 2019

In this session, Stephen Fay, Director of Corporate Partnerships and Strategy, will discuss how Plug and Play drives industry innovation by accelerating, investing, and partnering with InsurTech startups.

Plug and Play (PnP) is a global innovation platform. Headquartered in Silicon Valley, they have built accelerator programs, corporate innovation services and an in-house VC to make technological advancement progress faster than ever before. Since inception in 2006, their programs have expanded worldwide to include a presence in over 20 locations globally giving startups the necessary resources to succeed in Silicon Valley and beyond. With over 10,000 startups and 280 official corporate partners, PNP has created the ultimate startup ecosystem in many industries. They provide active investments with 200 leading Silicon Valley VCs, and host more than 700 networking events per year. For more information, visit www.plugandplaytechcenter.com.

Presenter:
Stephen Fay

A San Diego native, Stephen spent his career in the Insurance industry, working for the second largest auto insurer in the United States, GEICO. Stephen joined Plug and Play at the end of 2016 as a part of the founding InsurTech team, currently the world’s largest insurance innovation platform where he is Director, Corporate Partnerships and Strategy. Today, Stephen specializes in startup/corporate collaboration by helping industry-leading reinsurers, carriers, brokers, MGAs, and software providers identify and partner with startups reinventing the insurance value chain.


Mintel Webinar: 2019 Insurance Marketing Trends Webinar
March 14, 2019

Did you miss the SIR Spring Workshops? Now you can join one of our presenters, Tara Clemens, Senior Industry Analyst, Insurance at Mintel Comperemedia, as she explores the four trends predicted to make an impact on the insurance industry in 2019. The four trends are:

Partners in Prevention
Growth across the Internet of Things (IoT), wearables, and connected devices will collectively open doors for insurance carriers as they look to become proactive, risk-mitigating participants in policyholders’ lives.
Indemnity Where I Am
The API mindset and integrated omnichannel marketing strategies will drive better distribution as products become fast, seamless, and embedded experiences.
Personalized Protection
Insurance carriers will leverage new technologies that enable them to personalize messages, pricing, and the customer experience as a pivotal differentiator in the digital age.
Cyber Surge
Competition in the cyber insurance market will evolve as companies respond to breaches and buyers seek dedicated limits and expanded coverage.


SIR Webinar Series:  Supply Chain Risks in an Emerging Marijuana Industry
February 22, 2019

With the continued activity of new state laws addressing the commercialization of marijuana and its use within an individual state, a new market may be emerging in the US.  This new market is full of risk and uncertainty.  This webinar will explore the risks along the “seed to smoke” marijuana supply chain and will highlight new exposures insurers may face.

Presenter:
Billy Mauro, ISO 


Free SIR Member and 2018 AC Attendee Only Webinar: The Latest on P&C Trends Impacting Our Industry
November 30, 2018

The world of insurance is changing at a rapid rate. It's more important than ever that we understand the Trends and how to manage our risk accordingly.  IOT, Connected Cars, Data and Analytics are the key to attracting, growing, building stronger/deeper relationships and retaining customers. This presentation will cover the hottest trends and give ideas and insights on how to navigate the murky waters of each and turn your Insights into Action.

Speaker:
Karen Imbrogno, MBA, Sr. Insurance Analyst at Acxiom

Karen Imbrogno is Principal Insurance Industry Analyst for P&C, Life and Health at Acxiom. At Acxiom, Karen assists carriers in building strategies to meet the changing market needs of their prospects and customers. This requires a continuous and deep understanding of the insurance space as well as making sure Acxiom has solution sets to meet the changing market needs. Karen works with insurance customers to identify, prioritize, and build business cases. She positions Acxiom as a thought leader in the insurance space.

Karen has over 30 years of P & C and Life Insurance experience ranging from customer service, pricing, rate-making, research and comparative rating to building out successful multi-channel marketing strategies. Over the course of her career, Karen has worked with 9 of the top 10 P&C carriers and 12 of the top 15 Life Insurance carriers, plus many mid-tier carriers. Karen has deep expertise in building programs to drive revenue from lead-gen, funnel, growth, remarketing, and win-back traffic from high value customers. She has thorough knowledge of the insurance customer lifecycle and is an expert in email marketing best practices. In addition, she works closely tracking all the major insurance providers and InsurTech startups to understand where there are defined opportunities for improvement.

An accomplished speaker, Karen has presented at DMA, Marketing Sherpa, SIR, AIR, JCG, LIMRA, Connected Car, Pivotal Veracity and others. In addition, she has served three years as the Conference Chair of this Society of Insurance Research event. She holds an MBA from Cleveland State University; a BBA from Kent State University (Marketing/Statistics Concentration); and the Marketing Experiments Email Certification.


Driving Engagement with Telematics Programs
September 12, 2018

This webinar will be broken down into three main sections:

Which consumers are embracing telematics?
This section will provide an overview of consumer interest, enrollment (w/ demographic breakdowns) and satisfaction in telematics programs

How are telematics embracers different from the general population?
This section will evaluate the preferences of users currently enrolled in a telematics program and highlight any unique features (e.g., telematics users have submitted more claims than the gen pop and place higher importance on the mobile app experience of an insurer than gen pop)

Best practices from insurers
This section will review the insurers we track and pull best practices from how firms are positioning telematics programs and encouraging enrollment in such programs

Presenters:
Justin Suter, Analyst – Property & Casualty Insurance Monitor at Corporate Insight
Justin joined Corporate Insight in 2015 and leads the firm’s P&C Monitor team. He has performed wide-ranging research on the P&C industry, staying abreast of industry trends and examining the online capabilities, educational resources and technological tools leading firms offer prospects and clients. In addition to leading weekly and monthly reports, Justin investigates InsurTech companies and writes about telematics programs for insurance firms. Before taking over the P&C team, Justin worked on Corporate Insight’s Life Insurance and Annuity monitors.

Lauren Roncevic, Director of Research -- Asset Management and P&C Insurance 
Lauren Roncevic is the Director of Research for Corporate Insight’s Asset Management and Property & Casualty Insurance research services. She has conducted extensive research on the asset management and insurance industries, examining the online platforms and technological innovations that leading firms offer clients, prospects and financial professionals. Lauren joined Corporate Insight in 2011 and previously worked on the Life Insurance and Annuity teams.


Descriptions of the 2016-2018 SIR Webinars can be found here.