Webinars


Upcoming SIR Webinars

Scheduling conflict for a webinar? If you still register for the webinar but cannot attend, SIR will send you the presentation slides. If you are an SIR member, you will also get access to the recording! 

SIR Webinar: A View Into the Future - How Well Did we do and Will it Guide Our Actions

May 20, 2021

1 pm - 2 pm ET. 

Study Summary: We surveyed 10,000 people across all our various verticals and asked them a series of questions as it pertains to Auto, Home, Life and Specialty products Insurance. The objective of the study was to measure some of the trends within key COVID themes and assess what factors are influencing them.  Much of what we saw will be long-lasting. 

Insurance study questions focused on six key areas:
Current/Future Paths to Purchase
Importance of Agent Interaction, Value the Agent Provides and Readiness to Meet In-person
Impact COVID has had on Shopping for All Lines and Percentage of Change Needed to Switch
Actions Consumers have Taken or Will Take to Reduce Costs
Satisfaction- Claims and Communications
Appetite for On-Demand


Presenter:

Karen Imbrogno, Sr. Insurance Industry Analyst for  P&C and Life at Acxiom. 

View BIO

 Register     

 

 


Past SIR Webinars

SIR Webinar:  Innovation in the Time of COVID-19

Sponsored by: SIR's Research Committee 

April 8, 2021

1 pm - 2 pm ET. 

Innovation in the Time of COVID-19: In March 2020 AM Best rolled out their innovation criteria used for evaluating their rated universe. In this session, AM Best’s director of research and senior analytical staff will present the annual benchmarking results for the innovation assessments of the rated insurance companies. The discussion will include an overview of the most innovative insurance segments, as well as how insurers have innovated in response to COVID-19.


Presenters:

Sridhar Manyem, Director, AM Best
View BIO


Edin Imsirovic, Associate Director, AM Best
View BIO


Bridget Maehr, Associate Director, AM Best
View BIO

 View presentation and slides     

 

 


SIR Webinar: The Insider Scoop

March 17, 2021

1 pm - 2 pm EST

The Inside ScoopIn a few years, Life Annuity Specialist went from another digital startup to an award-winning publication. Its focus on trends, sales, products and news in the life insurance industry has won more than 10,000 readers. Putting together the publication requires tough decisions about what to cover, and how, with a little deadline pressure thrown in. This webinar will be a look behind the curtain at how, three times a week, Life Annuity Specialist comes together, using specific articles as examples.

Presenters:

Richard Bedard, Managing Editor, Life Annuity Specialist
Read BIO


Cyril Tuohy,  Reporter, Life Annuity Specialist

Read BIO


Ming Li, Data Visualization Reporter, Life Annuity Specialist
Read BIO

 View presentation and slides     

 


SIR Webinar: Emerging Risks - A Retrospective

March 4, 2021

1 pm - 2 pm EST

Emerging Risks - A Retrospective: This presentation looks back at several then-emerging issues that appeared poised to plague the insurance industry.  While some remain on the forefront, others have seemingly faded.  But why?  What lessons can we learn from their divergent trajectories?  And how can we leverage these insights to build a framework by which future risks can be revealed, assessed, and managed?

Presenter:

Andrew Blancher, Director of Commercial Automobile Product Development and Emerging Issues, ISO.
Read BIO

 View the presentation      

 


SIR Webinar: Using Scenario Planning for the Insurance Industry

February 18, 2021

1 pm - 2 pm EST

Using Scenario Planning for the Insurance Industry: The entire insurance industry is in a new and dynamic state of change. Emerging technologies to assess risk, engage customers, process claims, and provide service have forced carriers to evaluate strategies and adjust. Covid-19 has triggered an acceleration in the rate of change as the entire insurance ecosystem has been forced develop new operating procedures and business models. When the rate of change and level of uncertainty calls for new approaches, scenario planning offers a tool to test out new strategies and predict competitor moves. 

Scenario Planning is a powerful strategy development tool used to anticipate change. As a decision support tool, scenario planning extrapolates current trends to describe future market conditions. The process generates future states that are based on a best case, a worst case, a normative case, and a disruptive case. Strategies are then developed for each case and components of strategic plans that work across all scenarios are identified and used to build a more robust strategy. 
This webinar will introduce the concepts behind scenario planning, when to use it, the key tools used to develop scenarios, and how to build strategies based on the scenarios.  With the insurance industry as a test case, we will explore current trends using the STEEP tool, build strategies using the five forces and four corners tools, explore how to incorporate competitors into the planning, and present how to use a probability impact matrix to build monitoring programs. 

At the end of the webinar, participants will have a basic background on the scenario planning toolset and how it applies to strategic planning and competitive research.

Presenter:

 

Erik Glitman, Chief Executive Officer, Fletcher/CSI 
Read BIO

 View the presentation and recording     

 


SIR Webinar: Forecasting the Impact of the COVID-19 Pandemic

February 4, 2021

1 pm - 2 pm EST

Forecasting the impact of the COVID-19 pandemic on U.S. commercial lines: Eric will be discussing the outlook on the demand for commercial insurance under ongoing pandemic conditions – what happened in 2020 and what to look forward to in 2021. Of particular interest will be the response of certain critical small commercial sectors, such as construction, in 2021 and the growth and profitability of each industry and size sector. Eric will also discuss the nature of forecasting under volatile conditions, and review some of the key differentiators between ISO’s approach and other approaches.

Presenter:

 

Eric Price-Glynn, Senior Principal, MarketStance, ISO
Read BIO

 View the presentation     

 


SIR Webinar: U.S.  Economic Outlook: Challenges For The Next President

January 21, 2021

1 pm - 2 pm EST

U.S. Economic Outlook: Challenges For The Next President: The US is struggling to recover from its worst recession in recent history.  The road to economic safety is a slow one and continues to be fraught with potholes in its post-COVID recovery.   The 2021 Economic outlook depends on mobility, restrictions and the speed of the vaccine.  Households are spending and businesses are adding jobs to their rosters, amidst promising vaccine news.  The Fed remains committed to stabilizing the economy while the government recently extended emergency stimulus.  But, the  Longer the duration of virus this worse the outcome.  The U.S. could fall back into recession if the virus spreads further with not enough stimulus to cushion the blow.  All while the U.S. dispute with China worsens.

Presenter:

 

   Beth Ann Bovino, Chief U.S. Economist, S&P Global
Read BIO

 View the presentation and recording here     


SIR Webinar: How Artificial Intelligence, Machine Learning and Advanced Business Analytics are Being Leveraged to Improve Subrogation Results

How Artificial Intelligence, Machine Learning and Advanced Business Analytics are being leveraged to improve Subrogation results: Subrogation leaders are faced with the same task - increasing their collection results while at the same time reducing their costs. The challenge is formidable but the reward will make a major impact to overall subrogation results. While the ingredients to the end solution are many, one thing for sure is that data, analytics and technology are critical. This session will highlight how one Subrogation TPA is leveraging artificial intelligence, machine learning and advanced business analytics to improve their operations and results for their client partners. Trials and tribulations will be shared in this panel-based discussion. Participants will get a feel for the time, resources and upfront strategic direction needed to get Artificial Intelligence and Machine Learning inserted into their Subrogation departments. The discussion will focus on how technology and, data and artificial intelligence can be leveraged with the intent of turning these buzz words into actionable initiatives.

Presenters:





  Phil Craft, Claim Manager, Pekin Insurance 

   Read BIO






  Barry Gamage, Sr. Director, Data Science and Engineering, Afni Inc.  

  Read BIO                          




 View the presentation and recording here    


SIR Webinar: Results from SIR Survey on Insurance Digitalization

Results from SIR survey on Insurance Digitalization: SIR partnered with Perr&Knight and Greenwald Research to field a survey about trends in the insurance industry. Join Greenwald Research as they discuss results related to trends in the digitalization of insurance, insurance sales, and the consumer experience, with a focus on the health insurance and life insurance industries.

Presenters:


Lisa Weber-Raley, Chief Research Officer at Greenwald & Associates
Read BIO


Edna Vasquez-Dretzka, Managing Director, Healthcare at Greenwald & Associates

Read BIO

Brian Perlman, Director, Financial Services at Greenwald & Associates
Read BIO


 View the presentation and recording here   


SIR Webinar: Understanding the Life Insurance Consumer Journey

 As consumers shop more online for insurance, understanding their shopping patterns becomes increasingly important. To better understand how data can provide a competitive advantage, Jornaya and iptiQ analyzed the consumer journey for life insurance

Presenters:


Jeff Piotrowski , Senior Director of Insurance at Jornaya
Read BIO


Donna Jermer SVP, Marketing at iptiQ by Swiss Re
Read BIO

 View the presentation and recording here   


SIR Webinar: Control the Uncontrollable 

Control the Uncontrollable will be a discussion of how a new, environmentally-friendly fire suppression system from Fire Suppression Innovations can change the insurance industry; managing both fire frequency and severity.

Presenters





  Tim Dillahunt, The Hanover Insurance Group
  Read BIO






  Ben Allen, GreenFire 
  Read BIO 



 

  Richard Dillahunt, PMP- certified project manager, Lisiprota
  Read BIO 

 




View the presentation and recording now  

SIR Webinar: In Collaboration with The Institutes Griffith Foundation - Balancing Innovation and Regulation in Insurance

Please join us for an exploration of the tools and techniques public policymakers have adopted to address the challenge of fostering innovation while maintaining consumer protections. This non-partisan, non-advocative program will feature Hilary J. Allen, Associate Professor of Law at the American University Washington College of Law, and be moderated by Frank Paul Tomasello, JD, Senior Director of The Institutes Griffith Foundation.

 

Presenters:


Hilary J. Allen, American University Washington College of Law
Read BIO 


Moderator: 

Frank Paul Tomasello, The Institutes Griffith Foundation
Read BIO

 View the presentation and recording here    

 

 

SIR Webinar: Establishing a Market Intelligence Portal To Become An Invaluable Resource

Establishing a Market Intelligence Portal To Become An Invaluable Resource: Timely and ongoing market intelligence is critical for front-line staff who are dealing with insurance renewals and new business proposals on an ongoing process. The future is here – front line staff want insights on demand and they need to be timely. The purpose of this session is to share experiences in successfully developing a market intelligence portal and to covey that once it is launched it is not the beginning of the end but the end of the beginning.  During the presentation I will present the how to establish the portal, outline the steps and providing guidance in avoid any pitfalls in the process.

Presenter:


Assistant VP Manager Market Research, FM Global
Read BIO

View the presentation and recording now

 


SIR Webinar: Impact of Speed 

Vehicles are more powerful than ever and speed limits are higher than they've ever been. The purpose of this webinar is to share research on the impact of speed on safety, society, and insurance losses.

Presenter




Presenter:
Kay Wakeman, HLDI
BIO


  

View the presentation and recording now

Sun Life: Ella, A Digital Coach for Clients

SIR Webinar: Sun Life: Ella, A Digital Coach for Clients. Sun Life’s Canadian persona, Ella, provides a great example of how a friendly, personable interactive digital coach can increase value for Sun Life Clients and Sun Life. Ella provides tips, nudges and personalized information to its Clients. A contributing factor to Ella’s success is due to the numerous studies with Clients focusing on language, visual presentation and personas. Sun Life also carefully measured Ella’s impact across several quantitative and financial metrics.

Presenters


Veronique Dorval, VP Client Acquisition, Engagement and Loyalty, Sun Life 
Read BIO







Donald Light, Director, North American Property Casualty Practice, Celent
Read BIO 



View the presentation and recording now

SIR Webinar: How to create a recurring deliverable; a connected home example 

Come to this session to hear about the birth and growth of a recurring deliverable, covering such ground as: 
How does it start? 
Can I be more proactive in my insight delivery? 
How do I know who's interested? 
What are the steps to bring this into reality? 
How do I maximize my audience? 
What happens if everything changes? 
Carrie will use the example topic of Connected Homes to walk you through all of this and more.

Presenter




Carrie Grahn, Enterprise Strategy Research Senior Analyst, American Family Insurance
Read BIO

 



View the presentation and recording now  

SIR Webinar: Improving Virtual Presentations

Let’s face it, virtual presentations can suck. It’s tough to engage people when you can’t see their faces and slides don’t always replicate well on meeting platforms. Being successful requires thinking more about how your content uniquely impacts your audience. However, you don’t have to be another contributor to bad culture. Join Ed Cimoch on July 15th to learn some tips for your next presentation. 
 
DISCLAIMER: Virtual presentations aren’t as effective without audience participation. Come ready to share some hang-ups you’ve experienced or if you think it’s worth a bit more consideration, shoot me a note and we can build that into the conversation!

Presenter



Ed Cimoch, Presentation Designer at State Farm 
Read BIO 



View the presentation and recording now

SIR Webinar: The Pulse of Insurance Consumer Behavior

An in depth look at shopping trends and outlook for auto, home, life and health insurance. 

Across the auto, home, life and health insurance lines of business, consumer shopping behavior in 2020 YTD has been unique and volatile.  While individual carriers are seeing fewer consumer inquiries, the comparison shopping ecosystem drove more consumer quote requests than ever before.  

Jornaya will present shopping trends by line of business and comment on the impacts of related undercurrents such as interest rate drops, stay-at-home orders, premium rebates and a dramatic reduction in carrier advertising.  

As the country begins to reopen, will the insurance comparison shopping spree continue?  Join this SIR webinar for the most comprehensive reveal of Jornaya data yet and for insights on what to expect the remainder of 2020.

Presenters





Jaimie Pickles - Jornaya






Jeff Piotrowski - Jornaya




View the presentation and recording now

SIR Webinar: The Future of Insurance: Will Emerging Insurable Markets, Business Models, and Insurtech Disruptors Still Thrive in the Age of COVID-19?  

The impact that Covid-19 has already had on people, businesses, and the economy, is massive. While the full impact and all repercussions cannot be predicted, there are certain likely possibilities for the insurance industry in the short and long term. How insurance companies respond to Covid-19 crisis will shape the industry for years to come. Frost & Sullivan's presentation will cover how the insurance industry is changing dramatically, from trends driving new insurable markets, to Insurtech's disruption of the status quo with new strategies, technologies, and business models - and how that has been altered from what was predicted just six months ago. There is a real opportunity for insurers to build trust and better the industry reputation during and after this crisis; and continue to provide stability to the economy and their customers. 

Presenters:




Clare Walker - Frost & Sullivan
View BIO








Lauren Taylor - Frost & Sullivan
View BIO


View the presentation and recording now

SIR Webinar: How Emergency Orders Impact COVID Coverage Claims 

As we are all well aware, COVID-19 has led to shutdowns in cities, counties, and states across the country. But did you know that that language is being inserted into COVID-19 Emergency Orders, sometimes intentionally, that will be used by attorneys to bolster business interruption claims? In this webinar, we will review some of these Emergency Orders, how attorneys are using the language, and we will share an interactive map where you can research issues in your jurisdiction. 

Presenter





Chris Cheatham, CEO at RiskGenius
VIEW BIO





View the presentation and recording now

SIR Webinar: Disrupted Diagonals and Lengthening Actuarial Tails. Assessing the impact of COVID-19 on P/C Insurers

There isn't much we at Assured Research can say with conviction where the impacts of COVID-19 are concerned, but there is this:  The diagonals of actuarial triangles will be a mess when mid-year and year-end triangles are formed.  COVID-19 will impact every business line and this historic event offers research professionals a chance to demonstrate their value.  Assured Research has been publishing extensively on the topic and we'll present much of our work with emphasis on workers' compensation, personal auto, and social inflation.

Presenter



Bill Wilt
President of Assured Research
VIEW BIO


View the presentation and recording now  

SIR Webinar: The New Normal - Strategic Planning on the other side of the COVID - 19 Pandemic

Presenter


Peter Grimm, President of Cipher Systems 

Read BIO Here






View the presentation and recording now  

SIR Webinar: Google Power Search & Beyond

Google Power Search & Beyond: In this fast- paced session, maximize your search skills and learn about the resources you may want to check before Google. Participants will walk away with tricks and tips that can be applied while researching competitors, products, markets and more. 

Presenter




Jen Evert, American Financial 



View the presentation and recording now

SIR Webinar: The Member's Edge: A Refresher on SIR Benefits

The Society of Insurance Research is proud to present an in-depth webinar of the many member benefits available to our community. While SIR members to receive discounted pricing to our bi-annual conferences, there are also several additional member benefits available to the community that we would like to review. With our 50 year anniversary this year, we are expanding our member benefits and continuing to look for new and fresh ways to build out our member experience.

- A Member's only resources tour
- SIR's dedicated community listserv
- Our online member directory
- An overview of our Competitive Intelligence Calls
- A walkthrough of the events outside of our annual conferences

Presenters: 

  Adam Nunes: Betterview

  Michelle Herr: SIR Executive Director 

 

View the presentation and recording now

SIR Webinar: Make Your Research Practice A Standout: Enhancing the Insights Functions in the Organization

Just in case you missed this highly interactive session from the SIR Annual Conference or didn’t get your question asked, we’re bringing it back for 2020! Join this webinar to hear from two carrier insights professionals with decades of experience share recent examples of how they’ve added real value and shape the conversation around insights initiatives in insurance companies. You’ll gain practical ideas to enhance insights efforts in your own organization and demonstrate your function’s tremendous value. Learn how to reinvent yourself, enhance the communication and utilization of intelligence within your organization. Participants are encouraged to submit questions and your own best practice or two prior to the webinar.

Presenters



Rick Marchetti
AVP PL Strategy
The Hartford



Steve Micksch
Strategy Research Manager, Enterprise Strategy Department
American Family Insurance

 


View the presentation and recording now

SIR Webinar:  Research Resolutions

This past summer the SIR Research Committee and Zeldis Research Associates conducted a primary research study to explore and understand the research and insights function at insurance carriers and identify practice trends within the industry including organization, key roles and skills, tools, demonstrating ROI, etc. Please join us as we share what we learned about the structure of the research function, how roles are organized and integrated (or not) within the carrier, how success is defined and measured, what are pressing issues impacting the research function, and what tools and technology are being used.

Presenters

Brian Kiley, Research and Insights Supervisor, West Bend Mutual Insurance
Patrice Nolan, Vice President, Competiscan
Amy Rey, Executive Vice President, Zeldis

Brian Kiley is the research and insights supervisor for West Bend Mutual Insurance. He is responsible for primary research, secondary research, competitive intelligence, and strategic intelligence gathering. His team collaborates with internal business partners to bring insights and precision to decision making. Brian joined West Bend as a marketing intern in 2005 and has since served in several positions within the Marketing Department.  He earned a bachelor’s degree in Marketing from the University of Wisconsin-Milwaukee. He has earned his PRC through the University of Georgia.

Patrice Nolan has more than 35 years of insurance industry experience as a researcher and consultant. Prior to joining Competiscan she worked at CNA Insurance and Marsh, Berry & Company, Inc., one of the nation's preeminent providers of financial, operational and sales management consulting to independent insurance agencies. Her background as a strategic, innovative research leader includes strategic business planning, customer experience management, customer journey mapping, carrier/agency relationship management, product development and brand research. 

Amy Rey is a seasoned market research professional with more than 20 years of experience. As a member of Zeldis Research’s senior management team, she is involved with making the day-to-day decisions affecting the overall management and direction of the company. Amy remains very active in research, managing dozens of qualitative and quantitative studies each year. While her work touches a number of different industries and topics, Amy’s primary focus lies with insurance and financial services.

View the presentation and recording now

The SIR Community

Membership

Get Connected. Join our Community.

The Society of Insurance Research was created in 1950 as a non-profit, carrier led association to elevate fact-based insurance research and to support the professionals that create, and drive these insights.

Join SIR Today