Past SIR Webinars

SIR Webinar: Living at the Intersection of Decisions and Duplication

June 17, 2021

1 pm - 2 pm ET. 

True or false… More than 50% of companies with a CI function struggle making decisions informed by intelligence.

If you said true, you’re probably right. 

Last March, Cipher commissioned Forrester Consulting to survey CI professionals in the Life Sciences, Pharmaceutical and Biotech industries. What we learned is shocking. The industries with arguably the most mature CI practices struggle to execute many fundamental CI activities. Join Cipher president, Peter Grimm, and a panel of CI professionals from SIR carrier members as they discuss current CI challenges and what the insurance industry can learn from this study.

Discussion Topics Include: 
• Making decisions informed by competitive intelligence
• Reducing duplicative research
• Managing third party CI service providers
• Improving time to insight 

Webinar Panelist: 
Chris Rzany, AVP of Strategy at EFinancial/Fidelty Life Association

Savannah Young, Senior Research Strategist at The General

Lisa Orton, Corporate Underwriting Product Development Analyst at United Fire Group
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Peter Wood, Strategy Manager at Erie Insurance Group

Moderator:
Peter Grimm, President of Cipher Systems 
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SIR Webinar: Branding Yourself for Career Growth

June 3, 2021

1 pm - 2 pm ET. 

Personal Branding is no longer an option. Decision makers want to know you, your values and your credibility instantly. During this webinar you will learn:

- How to Build a VIP reputation in ANY role
- How to transform colleagues into your career sponsors
- 10 places to promote yourself right now without feeling sleazy


Presenter:

Deidre Wright, Award Winning Insurance Executive, Insurtech Advisor and CEO of Strategic Stories. 

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SIR Webinar: A View Into the Future - How Well Did we do and Will it Guide Our Actions

May 20, 2021

1 pm - 2 pm ET. 

Study Summary: We surveyed 10,000 people across all our various verticals and asked them a series of questions as it pertains to Auto, Home, Life and Specialty products Insurance. The objective of the study was to measure some of the trends within key COVID themes and assess what factors are influencing them.  Much of what we saw will be long-lasting. 

Insurance study questions focused on six key areas:
• Current/Future Paths to Purchase
• Importance of Agent Interaction, Value the Agent Provides and Readiness to Meet In-person
• Impact COVID has had on Shopping for All Lines and Percentage of Change Needed to Switch
• Actions Consumers have Taken or Will Take to Reduce Costs
• Satisfaction- Claims and Communications
• Appetite for On-Demand


Presenter:

Karen Imbrogno, Sr. Insurance Industry Analyst for  P&C and Life at Acxiom. 
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SIR Webinar: Improving the Insurance Experience Through Journey Mapping

May 6, 2021

1 pm - 2 pm ET. 

Insurers today universally want to improve the experiences of their agents, policyholders, claimants, and prospects.  But the tools and solutions by which to improve customer experience are very diverse: they include experience engineering platforms, survey tools, analytics, real-time customer engagement, third-party data, and digital insurance funnels.  Insurers just getting started in improving customer experience can be bewildered by the array of solutions in the market.  One way to organize the deployment of these tools is through customer journey mapping.  This webinar describes the process, tools, considerations, and pitfalls of journey mapping, using some specific examples.  Journey mapping can be a powerful first step for identifying pain points and improving CX, provided that insurers maintain customer-centricity and have a clear, prioritized roadmap of capabilities to act on at the end of the process.  


Presenter:

Paul Legutko is Vice President, Digital Marketing and Analytics at Novarica

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SIR Webinar:  Innovation in the Time of COVID-19

Sponsored by: SIR's Research Committee 

April 8, 2021

1 pm - 2 pm ET. 

Innovation in the Time of COVID-19: In March 2020 AM Best rolled out their innovation criteria used for evaluating their rated universe. In this session, AM Best’s director of research and senior analytical staff will present the annual benchmarking results for the innovation assessments of the rated insurance companies. The discussion will include an overview of the most innovative insurance segments, as well as how insurers have innovated in response to COVID-19.


Presenters:

Sridhar Manyem, Director, AM Best
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Edin Imsirovic, Associate Director, AM Best
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Bridget Maehr, Associate Director, AM Best
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SIR Webinar: The Insider Scoop

March 17, 2021

1 pm - 2 pm EST

The Inside Scoop: In a few years, Life Annuity Specialist went from another digital startup to an award-winning publication. Its focus on trends, sales, products and news in the life insurance industry has won more than 10,000 readers. Putting together the publication requires tough decisions about what to cover, and how, with a little deadline pressure thrown in. This webinar will be a look behind the curtain at how, three times a week, Life Annuity Specialist comes together, using specific articles as examples.

Presenters:

Richard Bedard, Managing Editor, Life Annuity Specialist
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Cyril Tuohy,  Reporter, Life Annuity Specialist

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& 
Ming Li, Data Visualization Reporter, Life Annuity Specialist
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SIR Webinar: Emerging Risks - A Retrospective

March 4, 2021

1 pm - 2 pm EST

Emerging Risks - A Retrospective: This presentation looks back at several then-emerging issues that appeared poised to plague the insurance industry.  While some remain on the forefront, others have seemingly faded.  But why?  What lessons can we learn from their divergent trajectories?  And how can we leverage these insights to build a framework by which future risks can be revealed, assessed, and managed?

Presenter:

Andrew Blancher, Director of Commercial Automobile Product Development and Emerging Issues, ISO.
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SIR Webinar: Using Scenario Planning for the Insurance Industry

February 18, 2021

1 pm - 2 pm EST

Using Scenario Planning for the Insurance Industry: The entire insurance industry is in a new and dynamic state of change. Emerging technologies to assess risk, engage customers, process claims, and provide service have forced carriers to evaluate strategies and adjust. Covid-19 has triggered an acceleration in the rate of change as the entire insurance ecosystem has been forced develop new operating procedures and business models. When the rate of change and level of uncertainty calls for new approaches, scenario planning offers a tool to test out new strategies and predict competitor moves. 

Scenario Planning is a powerful strategy development tool used to anticipate change. As a decision support tool, scenario planning extrapolates current trends to describe future market conditions. The process generates future states that are based on a best case, a worst case, a normative case, and a disruptive case. Strategies are then developed for each case and components of strategic plans that work across all scenarios are identified and used to build a more robust strategy. 
This webinar will introduce the concepts behind scenario planning, when to use it, the key tools used to develop scenarios, and how to build strategies based on the scenarios.  With the insurance industry as a test case, we will explore current trends using the STEEP tool, build strategies using the five forces and four corners tools, explore how to incorporate competitors into the planning, and present how to use a probability impact matrix to build monitoring programs. 

At the end of the webinar, participants will have a basic background on the scenario planning toolset and how it applies to strategic planning and competitive research.

Presenter:

 

Erik Glitman, Chief Executive Officer, Fletcher/CSI 
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SIR Webinar: Forecasting the Impact of the COVID-19 Pandemic

February 4, 2021

1 pm - 2 pm EST

Forecasting the impact of the COVID-19 pandemic on U.S. commercial lines: Eric will be discussing the outlook on the demand for commercial insurance under ongoing pandemic conditions – what happened in 2020 and what to look forward to in 2021. Of particular interest will be the response of certain critical small commercial sectors, such as construction, in 2021 and the growth and profitability of each industry and size sector. Eric will also discuss the nature of forecasting under volatile conditions, and review some of the key differentiators between ISO’s approach and other approaches.

Presenter:

 

Eric Price-Glynn, Senior Principal, MarketStance, ISO
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SIR Webinar: U.S.  Economic Outlook: Challenges For The Next President

January 21, 2021

1 pm - 2 pm EST

U.S. Economic Outlook: Challenges For The Next President: The US is struggling to recover from its worst recession in recent history.  The road to economic safety is a slow one and continues to be fraught with potholes in its post-COVID recovery.   The 2021 Economic outlook depends on mobility, restrictions and the speed of the vaccine.  Households are spending and businesses are adding jobs to their rosters, amidst promising vaccine news.  The Fed remains committed to stabilizing the economy while the government recently extended emergency stimulus.  But, the  Longer the duration of virus this worse the outcome.  The U.S. could fall back into recession if the virus spreads further with not enough stimulus to cushion the blow.  All while the U.S. dispute with China worsens.

Presenter:

 

   Beth Ann Bovino, Chief U.S. Economist, S&P Global
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SIR Webinar: How Artificial Intelligence, Machine Learning and Advanced Business Analytics are Being Leveraged to Improve Subrogation Results

How Artificial Intelligence, Machine Learning and Advanced Business Analytics are being leveraged to improve Subrogation results: Subrogation leaders are faced with the same task - increasing their collection results while at the same time reducing their costs. The challenge is formidable but the reward will make a major impact to overall subrogation results. While the ingredients to the end solution are many, one thing for sure is that data, analytics and technology are critical. This session will highlight how one Subrogation TPA is leveraging artificial intelligence, machine learning and advanced business analytics to improve their operations and results for their client partners. Trials and tribulations will be shared in this panel-based discussion. Participants will get a feel for the time, resources and upfront strategic direction needed to get Artificial Intelligence and Machine Learning inserted into their Subrogation departments. The discussion will focus on how technology and, data and artificial intelligence can be leveraged with the intent of turning these buzz words into actionable initiatives.

Presenters:





  Phil Craft, Claim Manager, Pekin Insurance 
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  Barry Gamage, Sr. Director, Data Science and Engineering, Afni Inc.  
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SIR Webinar: Results from SIR Survey on Insurance Digitalization

Results from SIR survey on Insurance Digitalization: SIR partnered with Perr&Knight and Greenwald Research to field a survey about trends in the insurance industry. Join Greenwald Research as they discuss results related to trends in the digitalization of insurance, insurance sales, and the consumer experience, with a focus on the health insurance and life insurance industries.

Presenters:


Lisa Weber-Raley, Chief Research Officer at Greenwald & Associates
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Edna Vasquez-Dretzka, Managing Director, Healthcare at Greenwald & Associates
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Brian Perlman, Director, Financial Services at Greenwald & Associates
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SIR Webinar: Control the Uncontrollable 

Control the Uncontrollable will be a discussion of how a new, environmentally-friendly fire suppression system from Fire Suppression Innovations can change the insurance industry; managing both fire frequency and severity.

Presenters





  Tim Dillahunt, The Hanover Insurance Group
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  Ben Allen, GreenFire 
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  Richard Dillahunt, PMP- certified project manager, Lisiprota
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SIR Webinar: Disrupted Diagonals and Lengthening Actuarial Tails. Assessing the impact of COVID-19 on P/C Insurers

There isn't much we at Assured Research can say with conviction where the impacts of COVID-19 are concerned, but there is this:  The diagonals of actuarial triangles will be a mess when mid-year and year-end triangles are formed.  COVID-19 will impact every business line and this historic event offers research professionals a chance to demonstrate their value.  Assured Research has been publishing extensively on the topic and we'll present much of our work with emphasis on workers' compensation, personal auto, and social inflation.

Presenter



Bill Wilt
President of Assured Research
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